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抖音取消/退款申请

This commit is contained in:
jianghanbo 2024-12-06 16:34:59 +08:00
parent f86b7b23ec
commit faf26d8e2e
15 changed files with 434 additions and 46 deletions
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9
admin/src/router/index.js
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@ -245,6 +245,15 @@ export const asyncRoutes = [
roles: ["order_back", "editor"],
},
},
{
path: "afterSale",
component: () => import("@/views/order/afterSale"),
name: "afterSale",
meta: {
title: "抖音取消/退款申请",
roles: ["order_back", "editor"],
},
},
],
},
{

136
admin/src/views/order/afterSale.vue Normal file
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@ -0,0 +1,136 @@
<template>
<div class="app-container">
<div class="filter-container">
<el-input
v-model="listQuery.sn"
placeholder="订单号"
style="width: 300px"
class="filter-item"
/>
<el-button
class="filter-item"
type="primary"
icon="el-icon-search"
@click="getList"
>
搜索
</el-button>
</div>
<el-table
v-loading="listLoading"
:data="list"
border
fit
highlight-current-row
style="width: 100%"
>
<el-table-column align="center" label="操作">
<template slot-scope="scope">
<el-button
type="primary"
size="small"
icon="el-icon-check"
@click="handle(scope.row, 1)"
>
同意
</el-button>
<el-button
type="primary"
size="small"
icon="el-icon-check"
@click="handle(scope.row, 2)"
>
拒绝
</el-button>
</template>
</el-table-column>
<el-table-column align="center" label="订单号" prop="order_id" />
<el-table-column align="center" label="售后类型" prop="after_sale_type_agg_name" />
<el-table-column align="center" label="售后原因" prop="after_sale_reason" />
<el-table-column align="center" label="退款金额" prop="refund_amount" />
<el-table-column align="center" label="申请时间" :formatter="formatTime" prop="after_sale_apply_time_ms"/>
<el-table-column align="center" label="到期时间" :formatter="formatTime" prop="audit_expire_time_ms" />
</el-table>
<pagination
v-show="total > 0"
:total="total"
:page.sync="listQuery.page"
:limit.sync="listQuery.limit"
@pagination="getList"
/>
</div>
</template>
<script>
// import Pagination from '@/Wangeditor/Pagination'
import Pagination from "@/components/PaginationFixed";
export default {
name: "Orderlist",
components: { Pagination },
filters: {},
data() {
return {
list: [],
total: 0,
listLoading: true,
listQuery: {
page: 1,
limit: 10,
},
oss: {},
item: {},
};
},
created() {
this.getList();
},
methods: {
getList() {
this.$axios
.get("/admin/order/dyAfterSaleOrder", { params: this.listQuery })
.then((response) => {
this.list = response.data.data;
this.total = response.data.total;
this.oss = response.ext;
this.listLoading = false;
});
},
handle(item, audit_result) {
this.$axios
.post("/admin/order/dyAfterSaleOrderHandle", { id: item.id, audit_result:audit_result})
.then((res) => {
this.$message({
message: "处理成功",
type: "success",
});
this.item = {};
this.getList();
})
.catch((err) => {});
},
formatTime(row, column, cellValue){
const date = new Date(cellValue);
return date.toLocaleString();
},
},
};
</script>
<style scoped>
.app-container {
position: relative;
padding-bottom: 60px; /* 分页条的高度 */
}
.filter-container,
.el-table {
padding-bottom: 52px; /* 分页条的高度，以避免内容重叠 */
}
::v-deep .el-image-viewer__close {
background-color: #fff;
}
</style>

84
admin/src/views/order/index.vue
View File

@ -191,6 +191,15 @@
确认接单
</el-button>
<el-button
v-if="scope.row.is_direct_mode && scope.row.appointment_status == 2"
size="small"
icon="el-icon-thumb"
@click="confirmOrder(scope.row, 2)"
>
协助取消/退款
</el-button>
<el-button
v-if="scope.row.appointment_status == 1 && !scope.row.is_direct_mode"
size="small"
@ -202,14 +211,6 @@
</el-button-group>
</template>
</el-table-column>
<!-- <el-table-column
align="center"
fixed
label="电话"
width="140"
prop="mobile"
/> -->
<el-table-column align="center" fixed label="电话" width="140">
<template slot-scope="scope">
<span>{{ scope.row.mobile }}</span>
@ -332,12 +333,6 @@
prop="contact"
/>
<!-- <el-table-column align="center" label="微信" width="80">
<template slot-scope="scope">
<i v-if="scope.row.is_wechat>0" class="el-icon-circle-check"></i>
</template>
</el-table-column> -->
<el-table-column width="138px" align="center" label="出行时间">
<template slot-scope="scope">
<span>{{ scope.row.travel_date | parseTime("{y}-{m}-{d}") }}</span>
@ -504,20 +499,6 @@
}}</el-radio>
</template>
</el-form-item>
<!-- <el-form-item label="快捷跟进" style="width: 600px;">
<el-select v-model="value" placeholder="请选择" @change="onChange">
<el-form-item style="display: inline-flex;text-align: left;width: 770px;">
<el-option
v-for="item in options"
:key="item.value"
style="width: 250px;display: inline-flex;word-break: break-all;"
:label="item.label"
:value="item.label"
/>
</el-form-item>
</el-select>
</el-form-item>-->
<el-form-item required pros="desc" label="跟进说明">
<el-input v-model="item.desc" type="textarea" />
</el-form-item>
@ -570,7 +551,7 @@
</el-tabs>
</el-dialog>
<el-dialog title="确认接单" :visible.sync="orderConfirmDialogVisible">
<el-dialog :title="confirmTitle" :visible.sync="orderConfirmDialogVisible">
<el-form label-width="130px" :model="confirmItem">
<el-form-item label="产品名称">
{{ confirmItem.product_name }}
@ -639,10 +620,15 @@
</el-form-item>
</el-form>
<div slot="footer" class="dialog-footer">
<div v-if="confirmItem.appointment_status == 1" slot="footer" class="dialog-footer">
<el-button type="primary" @click="dyOrderConfirm(confirmItem, 1)">确认接单</el-button>
<el-button type="primary" @click="dyOrderConfirm(confirmItem, 2)">拒绝</el-button>
</div>
<div v-if="confirmItem.appointment_status == 2" slot="footer" class="dialog-footer">
<el-button type="primary" @click="dyOrderCancel(confirmItem, 2)">仅取消预约</el-button>
<el-button type="primary" @click="dyOrderCancel(confirmItem, 1)">取消预约并全额退款</el-button>
</div>
</el-dialog>
<el-dialog title="纯核销" :visible.sync="dialog2Visible">
@ -799,29 +785,22 @@ export default {
prop: null, // 排序字段
order: null // 排序顺序
},
confirmTitle:"确认接单"
};
},
async created() {
// this.listQuery.status = this.$route.query.status || null
this.listQuery.zhubo = this.$route.query.zhubo || null;
if (this.$route.query.start && this.$route.query.end) {
this.listQuery.times = [this.$route.query.start, this.$route.query.end];
}
// console.log(typeof this.$route.params.id);
this.setQuery("status");
this.setQuery("os_status");
this.setQuery("times");
this.setQuery("appointment_status");
// await this.getList();
// if (!this.$route.query.id) {
// await this.setOneClickRepair();
// await this.getList();
// }
this.getShortcutContent();
this.getAdminList();
},
mounted() {
console.log(this.$route.query);
this.setMode();
if (this.$route.query.id) {
this.onInfo({ id: this.$route.query.id });
@ -839,8 +818,6 @@ export default {
},
methods: {
handleSelectionChange(val) {
// console.log(val);
this.multipleSelection = val;
const data = [];
this.multipleSelection.map((item) => {
@ -935,7 +912,13 @@ export default {
})
.catch((err) => {});
},
confirmOrder(item) {
confirmOrder(item, type=1) {
if (type == 1) {
this.confirmTitle = '确认接单';
}
if (type == 2) {
this.confirmTitle = '协助取消/退款';
}
this.$axios
.get("/admin/order/info", { params: { id: item.id } })
.then((res) => {
@ -1132,6 +1115,25 @@ export default {
// });
});
},
dyOrderCancel(item, cancel_type) {
this.$axios
.post("/admin/order/dyOrderCancel", { id: item.id, cancel_type:cancel_type })
.then((res) => {
this.$notify({
title: "成功",
message: "短信已发送给客人",
type: "success",
});
this.orderConfirmDialogVisible = false;
this.getList();
})
.catch((err) => {
this.$notify.error({
title: "发送失败",
message: err,
});
});
},
dyOrderConfirm(item, confirm_result) {
this.$axios
.post("/admin/order/dyOrderConfirm", { id: item.id, confirm_result:confirm_result })

91
service/app/admin/controller/OrderController.php
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@ -7,8 +7,10 @@ use app\model\Backs;
use app\model\DyOrderProductAppointments;
use app\model\DyOrderProducts;
use app\model\Follows;
use app\model\OrderAfterSales;
use app\model\Orders;
use app\model\Logs;
use app\server\Douyin;
use app\server\DyApiService;
use app\server\ThirdApiService;
use app\server\Orders as ServerOrders;
@ -801,4 +803,93 @@ class OrderController extends base
return $this->error(2006, '出错了：' . $e->getMessage());
}
}
/**
* 抖音取消订单
* @param Request $request
* @return \support\Response
*/
public function dyOrderCancel(Request $request) {
try {
$id = $request->post('id', 0);
$order = Orders::where('id', $id)->find();
if (empty($order)) {
return $this->error(2004, '记录没有找到.');
}
// 类型 1：取消预约并退款，2：取消预约
if (!$request->post('cancel_type') || !in_array($request->post('cancel_type'), [1, 2])) {
return $this->error(2005, '确认状态错误');
}
$cancelType = $request->post('cancel_type', 1);
$bookInfo = DyOrderProductAppointments::query()->where(['source_order_id' => $order->sn])->order('id desc')->find();
if (empty($bookInfo)) {
return $this->error(2006, '预约记录未找到');
}
$douyinService = new Douyin(5);
$res = $douyinService->bookCancelSmsSend($cancelType, $bookInfo->dy_order_id, $bookInfo->source_order_id);
Log::info('dyOrderCancel:' . json_encode($res));
if ($res->status_code == 0) {
return $this->success($res);
}
return $this->error(2005, $res->status_msg ?? '取消失败');
}catch(\Exception $e) {
return $this->error(2006, '出错了：' . $e->getMessage());
}
}
/**
* 抖音售后订单
* @param Request $request
* @return \support\Response
*/
public function dyAfterSaleOrder(Request $request) {
$orderId = $request->get('order_id');
$builder = OrderAfterSales::join('orders', 'order_after_sales.order_id = orders.sn', 'left');
$builder->whereIn('orders.order_status', [1, 2, 5]);
$builder->where('orders.is_direct_mode', '=', 1);
$builder->where('order_after_sales.status', '=', 0);
if (!empty($orderId)) {
$builder->where('orders.sn', $orderId);
}
if(!$request->admin->is_super) {
$builder->where('orders.admin_id','=', $request->admin->id);
} else {
$builder->where('orders.admin_id', '>', 0);
}
$builder->field(['order_after_sales.*']);
$list = $builder->paginate($request->get('limit',10));
return $this->success($list);
}
/**
* 抖音售后处理
* @param Request $request
* @return \support\Response
*/
public function dyAfterSaleOrderHandle(Request $request) {
try {
$id = $request->post('id', 0);
$order = OrderAfterSales::where('id', $id)->find();
if (empty($order)) {
return $this->error(2004, '记录没有找到.');
}
if (!in_array($request->post('audit_result'), [1, 2])) {
return $this->error(2004, '审核状态异常.');
}
$auditResult = $request->post('audit_result');
$douyinService = new Douyin(5);
// $auditOrderId, $auditResult, $bookId, $bookOrderId
$res = $douyinService->audit($order->audit_order_id, $auditResult, $order->book_id, $order->order_id);
if ($res->status_code == 0) {
OrderAfterSales::query()->where('order_id', $order->order_id)->update(['status' => $auditResult]);
return $this->success($res);
}
return $this->error(2005, $res->status_msg ?? '操作失败');
}catch(\Exception $e) {
return $this->error(2006, '出错了：' . $e->getMessage());
}
}
}

2
service/app/api/controller/DyNotifyController.php
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@ -5,6 +5,7 @@ use app\model\Admins;
use app\model\DyOrderProductAppointments;
use app\model\DyOrderProducts;
use app\model\DyOrders;
use app\model\OrderAfterSales;
use app\model\Orders;
use app\model\Products;
use support\Log;
@ -261,6 +262,7 @@ class DyNotifyController extends base {
// 取消预约
$appoint = DyOrderProductAppointments::query()->where('dy_order_id', $params['order_id'])->find();
Orders::query()->where('sn', $appoint['source_order_id'])->update(['appointment_status' => 0, 'travel_date' => null]);
OrderAfterSales::query()->where('order_id', $appoint['source_order_id'])->update(['status' => 1]);
return $this->success([]);
}
if (empty($order = Orders::query()->where(['sn' => $params['order_id']])->find())) {

76
service/app/command/DyAfterSaleCommand.php Normal file
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@ -0,0 +1,76 @@
<?php
namespace app\command;
use app\model\Admins;
use app\model\LiveRoomWorks;
use app\model\OrderAfterSales;
use app\model\Orders;
use app\model\Sales;
use app\model\Works;
use app\server\Douyin;
use Carbon\Carbon;
use support\Log;
use Symfony\Component\Console\Command\Command;
use Symfony\Component\Console\Input\InputDefinition;
use Symfony\Component\Console\Input\InputInterface;
use Symfony\Component\Console\Input\InputOption;
use Symfony\Component\Console\Output\OutputInterface;
use think\facade\Db;
class DyAfterSaleCommand extends Command
{
protected static $defaultName = 'DyAfterSaleCommand';
protected static $defaultDescription = '抖音售后列表';
protected function configure()
{
$this
->setName('DyAfterSaleCommand')
->setDescription('抖音售后列表')
->setDefinition(
new InputDefinition(array())
);
}
protected function execute(InputInterface $input, OutputInterface $output): int {
$output->writeln('DyAfterSaleCommand start');
$douYinService = new Douyin(5);
$res = $douYinService->bookSearch('', 6, 1, 50);
$searchRes = json_decode(json_encode($res), true);
Log::info('DyAfterSaleCommand searchRes:' . json_encode($searchRes));
if (empty($searchRes) || $searchRes['status_code'] != 0) {
return 1;
}
if (isset($searchRes['order_list']) && is_array($searchRes['order_list'])) {
foreach ($searchRes['order_list'] as $order) {
$orderInfo = $order['order_info'];
$saleAfterInfo = $order['cancel_book_after_sale_info'];
$afterSaleData = [
'order_id' => $orderInfo['order_id'],
'book_id' => $order['book_info']['book_id'],
'audit_order_id' => $saleAfterInfo['audit_order_id'],
'after_sale_type' => $saleAfterInfo['after_sale_type'],
'after_sale_type_agg_name' => $saleAfterInfo['after_sale_type_agg_name'],
'refund_amount' => $saleAfterInfo['refund_amount'],
'refund_type' => $saleAfterInfo['refund_type'],
'after_sale_reason' => implode(',', $saleAfterInfo['after_sale_reason']['reason_list']),
'after_sale_apply_time_ms' => $saleAfterInfo['after_sale_apply_time_ms'], // 申请时间
'audit_expire_time_ms' => $saleAfterInfo['audit_expire_time_ms'], // 售后时间
];
$afterSale = OrderAfterSales::query()->where(['audit_order_id' => $afterSaleData['audit_order_id']])->find();
if (!empty($afterSale)) {
OrderAfterSales::query()->where(['audit_order_id' => $afterSaleData['audit_order_id']])->update($afterSaleData);
} else {
OrderAfterSales::query()->insert($afterSaleData);
}
}
}
$output->writeln('DyAfterSaleCommand end');
return 1;
}
}

6
service/app/model/OrderAfterSales.php Normal file
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@ -0,0 +1,6 @@
<?php
namespace app\model;
class OrderAfterSales extends base {
}

64
service/app/server/Douyin.php
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@ -540,4 +540,68 @@ class Douyin
}
return $res;
}
// https://life.douyin.com/life/trade_view/v1/travel_agency/book/search?root_life_account_id=7325036766565746698
public function bookSearch($orderId, $status = 3, $pageIndex = 1, $pageSize = 1) {
$params = [
"order_id" => $orderId,// 预约ID
"page_index" => $pageIndex,
"page_size" => $pageSize,
"status" => $status,
];
Log::info('bookSearch:' . json_encode($params));
return $this->_curl("/life/trade_view/v1/travel_agency/book/search?root_life_account_id=" . env('DY_ACCOUNT_ID'), $params, 'POST');
}
// https://life.douyin.com/life/trip/v2/travel_agency/book/cancel/sms/send?root_life_account_id=7325036766565746698
/**
* 取消预约/订单 发送短信
* @throws Exception
*/
public function bookCancelSmsSend($saleType, $bookId) {
$searchRes = $this->bookSearch($bookId);
$searchRes = json_decode(json_encode($searchRes), true);
if (empty($searchRes) || $searchRes['status_code'] != 0) {
throw new Exception('获取预约信息失败');
}
try {
// 预约ID
$bookId = $searchRes['order_list'][0]['book_info']['book_id'];
$bookOrderId = $searchRes['order_list'][0]['book_info']['book_order_id'];
} catch (Exception $exception) {
Log::info('bookInfo searchRes:' . json_encode($searchRes));
throw new Exception('获取预约信息失败');
}
$params = [
"after_sale_type" => $saleType,// 类型 1：取消预约并退款，2：取消预约
"book_id" => $bookId,// 预约ID，如：800010584572603545816150740
"book_order_id" => $bookOrderId,// 预约订单ID，如：1076695371865940740
];
Log::info('orderCancel:' . json_encode($params));
return $this->_curl("/life/trip/v2/travel_agency/book/cancel/sms/send?root_life_account_id=" . env('DY_ACCOUNT_ID'), $params, 'POST');
}
/**
* // https://life.douyin.com/life/trip/v2/travel_agency/book/cancel/audit?root_life_account_id=7325036766565746698
* 售后审核
* @throws Exception
*/
public function audit($auditOrderId, $auditResult, $bookId, $bookOrderId) {
$params = [
"audit_order_id" => $auditOrderId,
"audit_result" => $auditResult,
"book_id" => $bookId,
"book_order_id" => $bookOrderId,
];
if ($auditResult == 2) {
$params['reject_reason_code'] = 1105;
$params['reject_reason_msg'] = '线下沟通';
}
Log::info('audit:' . json_encode($params));
return $this->_curl("/life/trip/v2/travel_agency/book/cancel/audit?root_life_account_id=" . env('DY_ACCOUNT_ID'), $params, 'POST');
}
}

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@ -1 +1 @@
.pagination-container[data-v-28fdfbeb]{padding:32px 16px;position:fixed;bottom:0;left:0;width:100%;background:#fff;padding:40px 280px;-webkit-box-shadow:0 -2px 10px rgba(0,0,0,.1);box-shadow:0 -2px 10px rgba(0,0,0,.1);z-index:100}.pagination-container.hidden[data-v-28fdfbeb]{display:none}.app-container[data-v-e3c84f38]{position:relative;padding-bottom:60px}.el-table[data-v-e3c84f38],.filter-container[data-v-e3c84f38]{padding-bottom:5px}
.pagination-container[data-v-28fdfbeb]{padding:32px 16px;position:fixed;bottom:0;left:0;width:100%;background:#fff;padding:40px 280px;-webkit-box-shadow:0 -2px 10px rgba(0,0,0,.1);box-shadow:0 -2px 10px rgba(0,0,0,.1);z-index:100}.pagination-container.hidden[data-v-28fdfbeb]{display:none}.app-container[data-v-23c8e4b2]{position:relative;padding-bottom:60px}.el-table[data-v-23c8e4b2],.filter-container[data-v-23c8e4b2]{padding-bottom:5px}

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@ -0,0 +1 @@
.pagination-container[data-v-28fdfbeb]{padding:32px 16px;position:fixed;bottom:0;left:0;width:100%;background:#fff;padding:40px 280px;-webkit-box-shadow:0 -2px 10px rgba(0,0,0,.1);box-shadow:0 -2px 10px rgba(0,0,0,.1);z-index:100}.pagination-container.hidden[data-v-28fdfbeb]{display:none}.app-container[data-v-203394c6]{position:relative;padding-bottom:60px}.el-table[data-v-203394c6],.filter-container[data-v-203394c6]{padding-bottom:52px}[data-v-203394c6] .el-image-viewer__close{background-color:#fff}

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